Post by firecat in Paypal purchases are getting immediately refunded

Viewing post in Paypal purchases are getting immediately refunded

I see what happen, the "direct to me" means you have to do the work. That means making sure you know what you doing with paypal and Stripe. So in a nutshell. you are the marchant of record, you are the one that hads to work with the problems and make sure everything runs well. Never pick this if you are not experince with payments from many places.

You said you were using paypal cash account which is a personal account not a merchmat account: https://www.paypal.com/us/webapps/mpp/merchant

https://www.paypal.com/us/smarthelp/article/what-is-the-difference-between-perso...

So what you want to do is switch to "Collected by itch.io" otherwise follow these steps to make a merchant account. BUT you will have to be responsable for everything, the tax, following laws, liable for chargebacks, VAT, etc.

https://transferwise.com/us/blog/paypal-business-account

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Wunkolo5 years ago (4 edits)

This mitigates and avoids the actual problem at hand and does not solve it at all. I had been using the `direct to me` configuration for years before this issue started. I was handling tax and charge-backs and customer refunds and such on this platform just fine these past few years and would prefer the `direct to me` option moving forward. I was getting the "accept payment" prompt before this issue started as well which means my account was already in a standing to receive payments before this started happening. Hofmeier above even mentioned that they had upgraded their account into a PayPal Cash account and that solved their particular instance of the problem. My stripe payments are working just fine at the moment as well.

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firecat5 years ago

Maybe its the currency convert problem. It says in their TOC for cash accounts that money may be needed in the balance to convert it.: https://www.paypal.com/us/webapps/mpp/ua/cashagreement-full?locale.x=en_US

"To receive money in a currency your Cash Account is not currently configured to accept, it may be necessary to create a balance in your Cash Account in that currency or convert the money into another currency. Certain currencies can only be received by converting the money into another currency that PayPal allows you to hold. If the money is converted, PayPal’s transaction exchange rate (including our currency conversion spread) will be used."

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