Post by eehawkee in Crabby Beach [Game & Assets Pack] comments

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Hello!

I purchased the Halloween Sale 2022 pack, but it seems that it didn't unlock the assets, just the demo games, was this intended?

Cheers!

Crusenho3 years ago (1 edit)

Hi, I apologize for the inconvenience this should not be happening, you will and should be able to get access to all the files after purchasing my bundle including the paid version inside the projects.

Have you tried accessing it from your "My library" under your profile and under "The things you own"? perhaps this issue is from Itch.io's side if still occurred and get in contact immediately.

By the way, thanks a lot for your support and feedback, please let me know your update.

eehawkee3 years ago

Hi Crusenho!

Sorry for the late reply, but I did reach out to itch.io's support, but they are very slow and it's still ongoing.

I have been making good use of the GUI assets in the mean time however.

Cheers!

Crusenho3 years ago

I am sorry to hear that, have you tried to look at your library in your account? Perhaps all the product that you had purchased might appear there.

eehawkee3 years ago

The packs are in my library, but only the example games, not the actual asset packs themselves.

Crusenho3 years ago

Ok how about you send me a message on my Twitter and then I can send you the assets, is it fine?

eehawkee3 years ago

That's nice of you, but I don't have twitter, do you have an email address instead (even a temporary one)?

Crusenho3 years ago

Or do you have an Instagram or Facebook? I can send you a message.

Crusenho3 years ago

Hi, I tried to lower the price of the asset to see if there are any changes, please let me know if this fix it, I am truly sorry this matter is taking too long.

eehawkee3 years ago

Sorry Crusenho for not responding sooner, but yes lowing the price did fix it!

Thanks very much!

eehawkee3 years ago

Hi Crusenho, are the cursor icons available as well?

Thanks again!