I am sorry to hear that, have you tried to look at your library in your account? Perhaps all the product that you had purchased might appear there.
The packs are in my library, but only the example games, not the actual asset packs themselves.
Ok how about you send me a message on my Twitter and then I can send you the assets, is it fine?
That's nice of you, but I don't have twitter, do you have an email address instead (even a temporary one)?
Or do you have an Instagram or Facebook? I can send you a message.
