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If you've downloaded the standalone Mac version, you just need to double-click the .zip file and it will unzip the app file, which you can then double click to play. Were you using the downloaded version or the browser version when you got stuck with no characters?

i downloaded it, thanks for your help!

found out i unzipped it like 7 times, and the characters still wont appear, not even text bubbles :( sorry to be so 'delaying'