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My apologies! I forgot that on Windows 10 "hidden items" must be enabled via the 'View' menu when looking at the DELL folder's contents - and then the AppData folder will appear. Alternatively you can type the folder name in the address bar and it will still allow you to access it whether or not you have hidden items enabled.

Okay, this right here is pretty funky:

7.573 GL_VENDOR: Microsoft Corporation
7.584 GL_VERSION: 1.1.0

GL v1.1 is the very oldest version of OpenGL. Right now PixelCNC tries to create a v2.0 rendering context, which grants it the functionality it needs to draw everything to the screen quickly, and utilize the graphics hardware for some peripheral calculations. According to some Google searches, your Intel HD driver (v8.15.10.2900) should support up to OpenGL v2.1. The fact that it says Microsoft has me thinking it's not even using your Intel HD hardware at all, and is running an OpenGL driver that is emulating graphics hardware on the CPU (aka 'software'). That's not going to fly.

It looks like your only options are to either install a new driver from the Dell support page, downgrade to Windows 7 if the driver doesn't work, or find a new computer to use. Honestly, this entire situation originated from the fact that Windows 10 should not have been installed on such an old machine. Windows 7/Vista would've been fine. 

There's a good chance the driver will work and you'll be on your way: https://downloads.dell.com/video/VIDEO_DRVR_WIN_R296701.EXE

The biggest problem people seem to have is their screen becomes 'disabled' after installing the driver. If this happens when you boot your machine back up just let it sit for a minute, and then try pressing Windows Key + P simultaneously to switch through the various Screen/Projector modes and it should bring the screen back up after one or more tries. For some reason the driver will default to outputting on the video port, for a projector or external monitor, which just requires switching it back to the internal display.

Good luck!

(+1)

I'm not opposed to a downgrade. My requirements are Win 7 or newer so anything I need to do can happen in Windows 7. I have downloaded and installed the EXE from that link which then required me to download and install a .NET framework something or other. After all of that, still same result. I'm downloading and downgrading now. I'll let you know how I make out...I won't miss Windows 10 that much ; )

(+1)

Oh God.......what an adventure this has been so far! I'm finally downloading the first batch of 120 updates to Windows 7 after using my Macs to save the day and download network and display drivers just so I could get tings rolling. Why do people use PCs again? (kidding)

I'll keep plugging away at this and when I can will update you on progress. What do I do about reinstalling PixelCNC? Will I need a new key? I can't remember if it was serial protected or what. I do still have my "Download your purchase" email. Is that link still OK to use?

Yes, as long as you can log into itch.io with your account (which you seem to be able to do if you can post on this messageboard) then you should still have access to the latest PixelCNC download. I admire your courage and persistence! :)

Noooooo!!!!!!!!!! After all that.....same glActiveTexture error! And now we're back to the beginning with the whole driver conversation. How/where do I find the log file to send to you in Windows 7?

Just an update. I've gone to the Dell driver downloads and am pulling down and installing the Graphics card driver from previous attempts here. I'll let you know how I make out. There were a few other "recommended" updates".

Okay....no luck. Let me know where to find the log file for you now and I'll send it. Ugh. On the upside I find Win7 a lot faster running......

Oh boy, I can't believe it. The Intel HD in there should be able to run at *least* OpenGL 2.1, even with the driver version you had before. The log file should be in a very similar place: C:\Users\<username>\AppData\Deftware Industries\PixelCNC\

I'm curious to see what it says now, but if the GL version is at 2.0/2.1 then the problem is something I think my workaround will actually fix!

Also, are you sure that the driver is installing properly? I'm also wondering if it's the Intel GMA driver you should be installing. The other one was working for people on Windows 10 just to get their system working, but I don't know for a fact that it was also giving them OpenGL 2.1 functionality as well. I suggest trying the GMA driver (https://downloads.dell.com/FOLDER01284336M/1/Video_Driver_W33X5_WN_8.15.10.2993_...), and make sure that it's actually installing by going back into Device Manager and checking out the driver tab on your Intel display adapter's properties dialog box. You should be able to right-click the "My Computer" icon on the desktop and click 'Properties' there to get to a system control panel screen - where there is a 'Device Manager' link on the top left.

It's important that you make sure the driver is actually being used by the graphics hardware, because installing the wrong driver will cause it to automatically revert to one that worked previously.

I'm scared half of this is my Window inabilities. My apologies if that's the case. The Mac is so easy.....so, so easy.......you can imagine my disbelief yesterday when I went to connect to the wireless after thew Win7 install and the computer told me you don't have a network card. I didn't think I removed it......hahaha



Can't remember how I sent you the logs so I'll paste it here.....


0.005 
0.006  [ PixelCNC v1.21a - Sep 12 2018 ]
0.006  [ Deftware Industries - deftware.itch.io/PixelCNC ]
0.006 
0.006 --- initializing ---
0.007 configuration...
1.646 system...
1.695 ...initialized libcurl
1.801 ...initialized SDL
1.803 system version: 2.0.6
1.803 system memory 3509mb
1.930 unable to disable v-sync
1.930 unable to disable v-sync
1.944 4 logical cpus detected
1.947 input...
1.947 render...
1.948 vertex size: 26
1.948 GL_VENDOR: Microsoft Corporation
1.948 GL_VERSION: 1.1.0
1.948 OpenGL version integer: 11
1.949 [ ERROR ] sys_glfunc: function not supported: glActiveTexture
3.693 image...
3.694 font drawing...
3.892 loaded ".\fonts\system.png" (256x128@4)
3.915 teximage: INVALID ENUM
3.916 ...loaded font "system"
3.937 loaded ".\fonts\fixedsys.png" (256x128@4)
3.938 teximage: INVALID ENUM
3.940 ...loaded font "fixedsys"
3.949 loaded ".\fonts\source_code.png" (256x128@4)
3.950 teximage: INVALID ENUM
3.952 ...loaded font "source_code"
3.966 loaded ".\fonts\courier.png" (256x128@4)
3.967 teximage: INVALID ENUM
3.969 ...loaded font "courier"
3.972 loaded ".\fonts\latha.png" (256x128@4)
3.973 teximage: INVALID ENUM
3.974 ...loaded font "latha"
3.990 loaded ".\fonts\latha_big.png" (512x256@4)
3.991 teximage: INVALID ENUM
3.992 ...loaded font "latha_big"
4.004 loaded ".\fonts\tahoma.png" (256x128@4)
4.005 teximage: INVALID ENUM
4.006 ...loaded font "tahoma"
4.025 loaded ".\fonts\tahoma_big.png" (512x256@4)
4.027 teximage: INVALID ENUM
4.028 ...loaded font "tahoma_big"
4.047 loaded ".\fonts\verdana.png" (256x128@4)
4.048 teximage: INVALID ENUM
4.050 ...loaded font "verdana"
4.058 loaded ".\fonts\verdana_big.png" (512x256@4)
4.059 teximage: INVALID ENUM
4.061 ...loaded font "verdana_big"
4.064 loaded ".\fonts\ocr_a.png" (256x128@4)
4.065 teximage: INVALID ENUM
4.066 ...loaded font "ocr_a"
4.071 loaded ".\fonts\ocr_a_big.png" (512x256@4)
4.072 teximage: INVALID ENUM
4.073 ...loaded font "ocr_a_big"
4.088 loaded ".\fonts\icons.png" (256x128@4)
4.088 teximage: INVALID ENUM
4.090 ...loaded font "icons"
4.120 loaded ".\fonts\icons_big.png" (512x256@4)
4.121 teximage: INVALID ENUM
4.122 ...loaded font "icons_big"
4.122 view...
4.123 mesh...
4.124 toolpath...
4.131 cam...
4.131 project...
4.132 tools to inch defaults
4.133 gui...
4.133 ...program initialized
4.139 --- entering main loop ---
4.149 r_end: invalid enum! (6, 4)
4.647 received 774 bytes at offset 0
4.649 downloaded 774 bytes (www.deftware.org/PixelCNC/version.txt)

1.948 GL_VENDOR: Microsoft Corporation  <--- this should say 'Intel'
1.948 GL_VERSION: 1.1.0

It is still saying that you're running the default Windows driver for OpenGL, which is just a placeholder/last-resort/fallback when either there's no graphics hardware present, or no proper driver for graphics hardware that's present. I suggest trying to install the 'Intel GMA' driver that I mentioned previously instead. It might just do the trick.

Also, I did find a forum post where a guy explained a solution for people with Dell Latitude laptops that couldn't get their Intel HD drivers to install properly to play Minecraft because of OpenGL problems just like you are having. His solution was to manually install the drivers instead of letting the downloaded EXE file install them automatically.

So there's two things I suggest you try. First see if the Intel HD 'GMA' driver solves the OpenGL problem: (https://downloads.dell.com/FOLDER01284336M/1/Video_Driver_W33X5_WN_8.15.10.2993_...)

If that still does not work then I believe that this guy's forum thread he started about fixing OpenGL support on Intel HD for Dell laptops might be the key. He said that instead of installing it using the driver download EXE's built-in driver installer, he said to go for the 'extract only' option beneath that - where it simply writes the files out to a user-specified destination (i.e. a folder on your desktop). From there you can go into device-manager and into the Intel HD display adapter properties, and click the 'Update Driver' button (which is visible on the last screenshot you posted). From there you can direct Windows where it should seek for the drivers you want it to install, pointing it to the files extracted from the downloaded driver EXE package. He says that after hours of trying to install drivers to play Minecraft it was the only thing that worked, and several other people replied saying that it worked for them too. I believe this sounds promising.

Similar to PixelCNC, Minecraft also has a minimum OpenGL version that it requires (and so do a lot of other OpenGL programs) so it stands to reason that perhaps the Dell driver installer for your laptop (or the specific Intel HD hardware it includes drivers for) does not work properly when it comes to making sure it sets up an installed OpenGL portion of the driver.

I believe that it's worth trying both installing the GMA driver, to see if that works, and also trying the manual installation of the driver via the 'Driver' tab's "Update Driver" button that I explained above ...and I just remembered, I read that there's also (potentially) an Nvidia GPU in your laptop - which makes Intel HD look amateur by comparison, performance-wise and in its functionality. I assumed that what I read about your laptop meant that there are certain versions of it which either include the Nvidia GPU or the Intel HD, but not both, but maybe your laptop actually has an Nvidia GPU in combination with Intel HD (Intel for 2D, Nvidia for OpenGL/DirectX graphics) and it could be the "Unknown Device" listed in your Device Manager? You could try downloading the Nvidia driver on the Dell drivers page for your laptop. There seems to be two of them, one just named 'Nvidia Graphics Driver' and then another called 'Nvidia Quadro FX .... NVS 3100 ...'  Perhaps they might be worth a shot too. You're definitely going to want to figure out how to get legitimate 3D software running on your machine one way or another, otherwise the laptop as a whole will not be able to run anything but 90's 3D software :(

"Nvidia Graphics Driver" https://downloads.dell.com/FOLDER02343131M/2/E6410_Video_Driver_RHRXX_WN_9.18.13...
"Nvidia Quadro FX... NVS 3100M" https://downloads.dell.com/video/nVidia_multi-device_A08_R285549.exe

The big clue is that it still says 'Microsoft Corporation' as the driver provider, which means that there has yet to be an actual legitimate Intel OpenGL driver installed for the graphics hardware, so to my mind it's a matter of figuring out how to wrestle the proper driver in there. I think that the guy who claimed that manually installing the drivers from the Device Manager might be on to something, because I know for a fact that even the version driver you were running in Windows 10 supports GL 2.1, but it still said you were running a Microsoft OpenGL driver, so perhaps his 'trick' is the only way to get the OpenGL component of the driver to properly install for your system. (Here's the Minecraft forum thread: https://www.minecraftforum.net/forums/archive/legacy-support/1735258-dell-interg...)

Between the GMA driver, the manual driver-update, and the possibility of an Nvidia GPU hiding under your keyboard, I believe that there's a high probability that all of your efforts will pay off and you'll finally be able to use PixelCNC (among other 3D software).  After you try these last ideas I can think of, and it proves unsuccessful, we can discuss what options there are for your compensation or reimbursement - for your purchase that you're unable to use. You could always hold on to your copy until you find a way to get it running, whether on a new machine, or by managing to find a way to get the driver situation figured out. But, I cannot in good conscience keep your money if you're unable to use PixelCNC, not unless you were to otherwise agree to some kind of new terms or conditions, or we come up with another specially-tailored peripheral deal first. I think that one of these ideas has to work, and that you'll be generating toolpaths like it's going out of style soon. My fingers are crossed! :D

Good luck, and godspeed!

Okay, the manual method just told me that "The best driver for your computer is already installed" and then it listed "Intel HD Graphics". I used the same properties panel to uninstall and trash the driver which reverted it to the Standard VGA driver and retried the manual method. The computer this time said "You already have the best driver installed and it listed "Standard VGA". WTF?!

I restarted to be sure all old anything was gone and then used the automatic install. It ran through the process but never did install the driver. Now, when using the auto install of the file referenced in your message below it tells me
"The setup program will install the following components:
- Intel Turbo Boost Technology Driver"

Is this the graphics driver? It does not say GMA or Graphics or anything of the sort. In any case, it goes through it's paces as before but does not install any driver. If I scan the hard drive for available drivers, none come up.

I then tried the older one (the R297600 or whatever it was) and the setup screen on this one said "This will install:- Intel HD Graphics Driver, Intel Display Audio Driver and the same turbo boost thing as above". Computer restarted and when it came back, the display resolution had changed and the driver listed in the device manager said Intel HD Graphics (no mention of GMA).

So then I Googled Intel GMA driver but, having read the Minecraft thing about how Dell forces you to use customized drivers I then Googled Intel GMA Driver Dell Latitude 6410 and got the driver you had already pointed me to - the 296701 one. Thinking I might have something here I uninstalled the previous Intel, which took me back to the Standard VGA but then when I went to install the 296701 driver all it was going to install was the Intel Turbo Boost Technology Driver. I reinstalled the 296700 driver package and then the 296701 on top of that and with fingers crossed, launched PixelCNC.

No dice. But I have now made the connection that GMA must be the same ting as the Turbo Boost stuff?

Ultimately I guess we've gone in a big circle and are back where we were. Is there a way to determine if there is an NVIDIA hiding in this machine or should I just try the drivers? I should note, the manual install wasn't that straightforward. Anything I tried after clicking the "Have Disk" option failed. The only way to see any sort of install was to click "Browse for a list of available drivers installed on this computer" and then select the Intel HD Driver. But that's when the above "You already have the best driver installed" happened.

So frustrating.....PixelCNC looks like exactly the solution for me - I have seen image2Code and other methods and techniques and they pale in comparison I'm pretty certain. I'm determined to keep at this until you tell me "I think we're screwed". I hope we get it.....

(1 edit)

Dang! EDIT: I think that your system does not have the GMA, and therefore wasn't going to install the drivers for it. The Intel Turbo Boost is just a CPU feature that's unrelated. You either have an Nvidia 3d gfx built in ontop of your Intel HD, or we need to try drivers straight from Intel.

I did just find this: https://www.dell.com/community/Laptops-General-Read-Only/Latitude-E6510-Intel-Gr...

It's not the exact same as your laptop, but apparently some people have had better luck installing drivers directly from Intel, instead of from Dell. I also just realized that the Minecraft forum guy also says to download the drivers directly from Intel, and not the Dell website. I wonder if this would've worked for you with Win10 installed still (Win7 is still better).

I suppose you could use the auto-detect utility they have on their site: https://www.intel.com/content/www/us/en/support/detect.html

You might already have perfectly usable drivers for everything else already, so I'd suggest just manually seeking whatever graphics/video driver is listed by the auto-detect results. Then go ahead and try a manual extract/install like you were doing before with the Have Disk route. This *has* to work.

Fingers are crossed!

Well, the auto detect told me I must go to Dell so I searched through until I found one that would install. It happened to be an Intel GMA driver - Version: 15.22.58.2993. No dice though. How would I go about finding out what NVIDIA driver I should look for?