Post by Deftware in Help launching PixelCNC

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Okay, I've done some more reading, and I think that you are possibly running a usable driver, but something is off. Could you find your PixelCNC log file and paste it here for me to see? It should be located somewhere such as:

"C:\Users\DELL\AppData\Roaming\Deftware Industries\PixelCNC\"

There will probably be a few log files, one for each time PixelCNC was run, but because you're experiencing the same issue they are probably all pretty much identical. Open the most recent one and paste its contents into a reply and we'll see what we can figure out. I might be able to code a work-around. Your hardware is right on the edge of being compatible so maybe something is tripping it up and causing it to default to an older version of OpenGL where glActiveTexture isn't supported.

EDIT: I think I found a way to work around the problem and get it working. I could still use the log file if you don't mind, but other than that you shouldn't have to worry about doing anything more to your system. I'll have a download link for you to replace your PixelCNC exe with to test out the patch in a few hours from now.

MacboyCanada5 years ago

Sorry for the delay. Fridays and Saturdays are a bit zany in my world.

This is peculiar...I can't seem to locate that. I did a search for Deftware and nothing was returned. I did a search for PixelCNC and got lots of results but the long directory file location results were just "Recents" in the Windows system stuff.

Deftware5 years ago (1 edit)

No worries about the delay. Your search did, however, show you exactly the folder path I suggested your PixelCNC log files would be in. Here's the search result that was in your first screenshot which you can click on to see the log files:

You can manually navigate the folders on your harddrive to get to the folder indicated by a filepath, which in this case is 'C:\Users\DELL\AppData\Roaming\Deftware Industries\PixelCNC\'. Just open each folder successively that is named in the filepath, no need for performing an excessive search. Your computer is just a little machine with some files/folders and configuration options organized hierarchically, like a tree :) It's nothing like a vast world wide web, and as such can be navigated much more succinctly.

Just go to your C: drive and open the 'Users' folder, and then the 'DELL' folder (the name of the Windows user that you are logged in with), then 'AppData' (where programs store peripheral/auxillary information), 'Roaming' (application info that is shared between users of the machine), 'Deftware Industries' (where any of my software would store its stuff) and finally 'PixelCNC' (the specific program in question). The log files will be in there. Easy-peasy :D

On a personal note, I suggest that it wouldn't hurt to sometime go crazy and just surf your machine and all of its options, menus, and folders, just to familiarize yourself with the where-and-how of everything. It's an investment that will pay back in dividends, guaranteed. There are many more folders all over the harddrive, but the important places are really just "C:\Users\", "C:\Program Files\" or "C:\Program Files (x86)\" depending on whether a program is 32-bit or 64-bit, and the "C:\Windows\" folder - which you will probably never need to go into unless you become a total PC expert. The rest of Windows comprises Windows/system configuration stuff, which is not on the harddrive but instead located in Windows' menus and interface.

The big one is the 'Control Panel', which has been around since Win95. You can get to that by right-clicking the start menu button (in Win10) and clicking 'Control Panel'. From there you can work with any and all of your computer's installed devices, hardware, etc.. and their configuration. The other powerful Windows dialog is the 'Task Manager', (around since Win95 too) which is also accessible from a right-click on the start menu, or by pressing Control-Alt-Delete (famously referred to as the 'three-finger-salute') and clicking 'Task Manager' on the options that popup. The task manager will let you see all of the running programs, their resource consumption (CPU/RAM/Harddrive), as well as running background 'services', which are basically programs that operate 'behind the curtain' to make Windows happen. Don't be afraid to get to know your machine! :)

Let me know how I can send a link to you privately. The link will be to a download of a custom version of the PixelCNC executable file, which you can then replace your existing one with to see if my workaround resolves your OpenGL driver issue.

MacboyCanada5 years ago (1 edit)

I missed that one. Sorry. The weird thing is that once I click to the C drive, Users and DELL that's the end of the line. I can't actually see the AppData folder. I wonder if the previous owner of this machine set it up to hide those files that if touched might mess up the world?

In any case, I found the log file - below are it's contents. I wanted to say thanks for being so incredibly responsive and complete in your support. This has been the most amazing experience I've ever had with a software type......I hope others read this and if they are on the fence about working with you, this conversation string convinces them that they should have no fears.

You can email me at listmail [at] animatters.com

0.015
0.015 [ PixelCNC v1.21a - Sep 12 2018 ]
0.125 [ Deftware Industries - deftware.itch.io/PixelCNC ]
0.140
0.156 --- initializing ---
0.156 configuration...
7.301 system...
7.301 ...initialized libcurl
7.323 ...initialized SDL
7.330 system version: 2.0.6
7.336 system memory 3957mb
7.409 unable to disable v-sync
7.416 unable to disable v-sync
7.422 4 logical cpus detected
7.432 input...
7.438 render...
7.559 vertex size: 26
7.573 GL_VENDOR: Microsoft Corporation
7.584 GL_VERSION: 1.1.0
7.590 OpenGL version integer: 11
7.690 [ ERROR ] sys_glfunc: function not supported: glActiveTexture
16.168 image...
16.269 font drawing...
16.287 loaded ".\fonts\system.png" (256x128@4)
16.300 teximage: INVALID ENUM
16.318 ...loaded font "system"
16.328 loaded ".\fonts\fixedsys.png" (256x128@4)
16.336 teximage: INVALID ENUM
16.351 ...loaded font "fixedsys"
16.361 loaded ".\fonts\source_code.png" (256x128@4)
16.369 teximage: INVALID ENUM
16.384 ...loaded font "source_code"
16.396 loaded ".\fonts\courier.png" (256x128@4)
16.403 teximage: INVALID ENUM
16.416 ...loaded font "courier"
16.425 loaded ".\fonts\latha.png" (256x128@4)
16.432 teximage: INVALID ENUM
16.446 ...loaded font "latha"
16.457 loaded ".\fonts\latha_big.png" (512x256@4)
16.465 teximage: INVALID ENUM
16.502 ...loaded font "latha_big"
16.512 loaded ".\fonts\tahoma.png" (256x128@4)
16.519 teximage: INVALID ENUM
16.607 ...loaded font "tahoma"
16.629 loaded ".\fonts\tahoma_big.png" (512x256@4)
16.645 teximage: INVALID ENUM
16.668 ...loaded font "tahoma_big"
16.678 loaded ".\fonts\verdana.png" (256x128@4)
16.687 teximage: INVALID ENUM
16.702 ...loaded font "verdana"
16.715 loaded ".\fonts\verdana_big.png" (512x256@4)
16.724 teximage: INVALID ENUM
16.740 ...loaded font "verdana_big"
16.750 loaded ".\fonts\ocr_a.png" (256x128@4)
16.758 teximage: INVALID ENUM
16.833 ...loaded font "ocr_a"
16.852 loaded ".\fonts\ocr_a_big.png" (512x256@4)
16.862 teximage: INVALID ENUM
16.879 ...loaded font "ocr_a_big"
16.892 loaded ".\fonts\icons.png" (256x128@4)
16.901 teximage: INVALID ENUM
16.938 ...loaded font "icons"
17.042 loaded ".\fonts\icons_big.png" (512x256@4)
17.057 teximage: INVALID ENUM
17.160 ...loaded font "icons_big"
17.173 view...
17.186 mesh...
17.199 toolpath...
17.219 cam...
17.233 project...
17.244 tools to inch defaults
17.253 gui...
17.264 ...program initialized
17.273 --- entering main loop ---
17.292 r_end: invalid enum! (6, 4)
17.582 received 774 bytes at offset 0
17.596 downloaded 774 bytes

Deleted post5 years ago

Deleted 5 years ago

Deftware5 years ago

My apologies! I forgot that on Windows 10 "hidden items" must be enabled via the 'View' menu when looking at the DELL folder's contents - and then the AppData folder will appear. Alternatively you can type the folder name in the address bar and it will still allow you to access it whether or not you have hidden items enabled.

Okay, this right here is pretty funky:

7.573 GL_VENDOR: Microsoft Corporation
7.584 GL_VERSION: 1.1.0

GL v1.1 is the very oldest version of OpenGL. Right now PixelCNC tries to create a v2.0 rendering context, which grants it the functionality it needs to draw everything to the screen quickly, and utilize the graphics hardware for some peripheral calculations. According to some Google searches, your Intel HD driver (v8.15.10.2900) should support up to OpenGL v2.1. The fact that it says Microsoft has me thinking it's not even using your Intel HD hardware at all, and is running an OpenGL driver that is emulating graphics hardware on the CPU (aka 'software'). That's not going to fly.

It looks like your only options are to either install a new driver from the Dell support page, downgrade to Windows 7 if the driver doesn't work, or find a new computer to use. Honestly, this entire situation originated from the fact that Windows 10 should not have been installed on such an old machine. Windows 7/Vista would've been fine.

There's a good chance the driver will work and you'll be on your way: https://downloads.dell.com/video/VIDEO_DRVR_WIN_R296701.EXE

The biggest problem people seem to have is their screen becomes 'disabled' after installing the driver. If this happens when you boot your machine back up just let it sit for a minute, and then try pressing Windows Key + P simultaneously to switch through the various Screen/Projector modes and it should bring the screen back up after one or more tries. For some reason the driver will default to outputting on the video port, for a projector or external monitor, which just requires switching it back to the internal display.

Good luck!

MacboyCanada5 years ago(+1)

I'm not opposed to a downgrade. My requirements are Win 7 or newer so anything I need to do can happen in Windows 7. I have downloaded and installed the EXE from that link which then required me to download and install a .NET framework something or other. After all of that, still same result. I'm downloading and downgrading now. I'll let you know how I make out...I won't miss Windows 10 that much ; )

MacboyCanada5 years ago(+1)

Oh God.......what an adventure this has been so far! I'm finally downloading the first batch of 120 updates to Windows 7 after using my Macs to save the day and download network and display drivers just so I could get tings rolling. Why do people use PCs again? (kidding)

I'll keep plugging away at this and when I can will update you on progress. What do I do about reinstalling PixelCNC? Will I need a new key? I can't remember if it was serial protected or what. I do still have my "Download your purchase" email. Is that link still OK to use?

Deftware5 years ago

Yes, as long as you can log into itch.io with your account (which you seem to be able to do if you can post on this messageboard) then you should still have access to the latest PixelCNC download. I admire your courage and persistence! :)

MacboyCanada5 years ago

Noooooo!!!!!!!!!! After all that.....same glActiveTexture error! And now we're back to the beginning with the whole driver conversation. How/where do I find the log file to send to you in Windows 7?

MacboyCanada5 years ago

Just an update. I've gone to the Dell driver downloads and am pulling down and installing the Graphics card driver from previous attempts here. I'll let you know how I make out. There were a few other "recommended" updates".

MacboyCanada5 years ago

Okay....no luck. Let me know where to find the log file for you now and I'll send it. Ugh. On the upside I find Win7 a lot faster running......

Deftware5 years ago

Oh boy, I can't believe it. The Intel HD in there should be able to run at *least* OpenGL 2.1, even with the driver version you had before. The log file should be in a very similar place: C:\Users\<username>\AppData\Deftware Industries\PixelCNC\

I'm curious to see what it says now, but if the GL version is at 2.0/2.1 then the problem is something I think my workaround will actually fix!

Deftware5 years ago

Also, are you sure that the driver is installing properly? I'm also wondering if it's the Intel GMA driver you should be installing. The other one was working for people on Windows 10 just to get their system working, but I don't know for a fact that it was also giving them OpenGL 2.1 functionality as well. I suggest trying the GMA driver (https://downloads.dell.com/FOLDER01284336M/1/Video_Driver_W33X5_WN_8.15.10.2993_...), and make sure that it's actually installing by going back into Device Manager and checking out the driver tab on your Intel display adapter's properties dialog box. You should be able to right-click the "My Computer" icon on the desktop and click 'Properties' there to get to a system control panel screen - where there is a 'Device Manager' link on the top left.

It's important that you make sure the driver is actually being used by the graphics hardware, because installing the wrong driver will cause it to automatically revert to one that worked previously.

MacboyCanada5 years ago

I'm scared half of this is my Window inabilities. My apologies if that's the case. The Mac is so easy.....so, so easy.......you can imagine my disbelief yesterday when I went to connect to the wireless after thew Win7 install and the computer told me you don't have a network card. I didn't think I removed it......hahaha

Can't remember how I sent you the logs so I'll paste it here.....

0.005
0.006 [ PixelCNC v1.21a - Sep 12 2018 ]
0.006 [ Deftware Industries - deftware.itch.io/PixelCNC ]
0.006
0.006 --- initializing ---
0.007 configuration...
1.646 system...
1.695 ...initialized libcurl
1.801 ...initialized SDL
1.803 system version: 2.0.6
1.803 system memory 3509mb
1.930 unable to disable v-sync
1.930 unable to disable v-sync
1.944 4 logical cpus detected
1.947 input...
1.947 render...
1.948 vertex size: 26
1.948 GL_VENDOR: Microsoft Corporation
1.948 GL_VERSION: 1.1.0
1.948 OpenGL version integer: 11
1.949 [ ERROR ] sys_glfunc: function not supported: glActiveTexture
3.693 image...
3.694 font drawing...
3.892 loaded ".\fonts\system.png" (256x128@4)
3.915 teximage: INVALID ENUM
3.916 ...loaded font "system"
3.937 loaded ".\fonts\fixedsys.png" (256x128@4)
3.938 teximage: INVALID ENUM
3.940 ...loaded font "fixedsys"
3.949 loaded ".\fonts\source_code.png" (256x128@4)
3.950 teximage: INVALID ENUM
3.952 ...loaded font "source_code"
3.966 loaded ".\fonts\courier.png" (256x128@4)
3.967 teximage: INVALID ENUM
3.969 ...loaded font "courier"
3.972 loaded ".\fonts\latha.png" (256x128@4)
3.973 teximage: INVALID ENUM
3.974 ...loaded font "latha"
3.990 loaded ".\fonts\latha_big.png" (512x256@4)
3.991 teximage: INVALID ENUM
3.992 ...loaded font "latha_big"
4.004 loaded ".\fonts\tahoma.png" (256x128@4)
4.005 teximage: INVALID ENUM
4.006 ...loaded font "tahoma"
4.025 loaded ".\fonts\tahoma_big.png" (512x256@4)
4.027 teximage: INVALID ENUM
4.028 ...loaded font "tahoma_big"
4.047 loaded ".\fonts\verdana.png" (256x128@4)
4.048 teximage: INVALID ENUM
4.050 ...loaded font "verdana"
4.058 loaded ".\fonts\verdana_big.png" (512x256@4)
4.059 teximage: INVALID ENUM
4.061 ...loaded font "verdana_big"
4.064 loaded ".\fonts\ocr_a.png" (256x128@4)
4.065 teximage: INVALID ENUM
4.066 ...loaded font "ocr_a"
4.071 loaded ".\fonts\ocr_a_big.png" (512x256@4)
4.072 teximage: INVALID ENUM
4.073 ...loaded font "ocr_a_big"
4.088 loaded ".\fonts\icons.png" (256x128@4)
4.088 teximage: INVALID ENUM
4.090 ...loaded font "icons"
4.120 loaded ".\fonts\icons_big.png" (512x256@4)
4.121 teximage: INVALID ENUM
4.122 ...loaded font "icons_big"
4.122 view...
4.123 mesh...
4.124 toolpath...
4.131 cam...
4.131 project...
4.132 tools to inch defaults
4.133 gui...
4.133 ...program initialized
4.139 --- entering main loop ---
4.149 r_end: invalid enum! (6, 4)
4.647 received 774 bytes at offset 0
4.649 downloaded 774 bytes (www.deftware.org/PixelCNC/version.txt)

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