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Hi, I need help!

I was playing the first chapter of James and these errors appeared:

Thanks in advance!

Hmm this seems hardware related.

Can you go to your Tailor Tales folder and find the Last Error.text file?

Tailor Tales > www > Last Error.txt

Copy its contents in your post please :) it shares more details than the screenshots.

(2 edits)

NAME: undefined

MESSAGE: Uncaught TypeError: Cannot read property 'resolution' of undefined

LINE: 29556

FILENAME: chrome-extension://odlameecjipmbmbejkplpemijjgpljce/www/js/libs/pixi.js

ERROR: TypeError: Cannot read property 'resolution' of undefined


Thanks for the reply!

(1 edit)

Alright, some further questions:

1. Does this happen every single time you try to play the chapter, and at the same point?

2. When exactly does the error appear? You said you played James' first chapter, which I assume means the error will appear for EVERY chapter. Does the intro still run? Do the curtains open up, can you see the background? Can you see the textbox? Does the error appear as soon as a character is supposed to show up on screen? Any detail here would be appreciated, we're trying to figure out what exactly causes the error to happen, and that can be any number of things, such as a character sprite appearing, the background blurring, the characters tinting etc.

Some tips for now: make sure to check for any updates on your drivers, as it seems to be related to the shaders not working, and that could be due to outdated software.

(1 edit)

I've tried to uninstall and install it again. And appeared that there are some corrupted archives:
Maybe is that.

I'm Portuguese that's why the system is in Portuguese.

Sorry for the delay, the mail hasn't notified me



Can you answer my questions please? Reinstalling probably won't help here, as I said; it's hardware related.

Update your drivers and windows frameworks (.NET Framework ect.)