I've sent an e-mail to support about another payout-related issue 35 days ago and a follow-up a week ago and haven't received any response other than the automatic "Request received" confirmation. At this point any response, whether it's a "we don't know when this will be fixed" or "sorry, we have a lot of support tickets queued up and we'll probably get to yours within the next two weeks " would be significantly better than nothing.
I'll gladly cut them some slack given their small team size and the current state of the world but this complete lack of communication for so long is quite frustrating.