Please avoid spamming.
If you are using windows 10, locate your Taskbar and the search bar, type DXDIAG in the search bar. This will run the DirectX Diagnostic Tool. Take a screenshot using the PrintScrn button, paste it in Paint or any photo editing software. Then upload the image on here as a response by clicking on the "Add Image" button when replying.
I'll try my best to help you with your issue.