Post by Ordinary Genius Software in The Agent comments

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Hey cubeax — really sorry for the hassle, and thank you for buying the game! 🙏 That error means the Microsoft Edge WebView2 Runtime (a small, free Windows component the game uses to render) isn't installed on your PC. It's normally pre-installed on Windows 10/11, but it's missing on some machines — that's why you see "WebView2Loader.dll cannot be found" and why the folder only has the .exe + uninstaller. Nothing you did wrong.

Quick fix (1 min) so you can play right now:

Open Microsoft's official page: https://developer.microsoft.com/microsoft-edge/webview2/
Under "Evergreen Bootstrapper", click Download and run it (free, from Microsoft).
Launch The Agent again — it'll start.

I'm also uploading an updated installer that bundles this runtime, so no one has to do this step — I'll reply here when it's live. If it still won't run afterward, message me and I'll sort it out or refund you, no problem. Thanks for your patience and for supporting the game! ⚽

Ordinary Genius Software11 days ago

Hey cubeax — sorry again for the trouble! ✅ The updated build is now live — it bundles the missing Windows component, so just re-download The Agent from your itch library and reinstall, and it'll run with no extra steps. No more WebView2 errors.

Thanks again for your patience and for supporting the game — it genuinely means a lot for a solo dev. 🙏

If you feel like it, you're very welcome to join our Discord — it's where I post updates, take bug reports, and share what's coming next: https://discord.gg/vCuxqgM9ZC (totally optional, no pressure). Hope you enjoy the game! ⚽

Ordinary Genius Software11 days ago

Hey cubeax! 👋 Just checking in one last time — did the updated build work for you?

The new version includes the missing WebView2 component, so it should now install and launch normally without any extra steps.

If it's working now, I'd really appreciate it if you could update your original comment or leave a quick reply saying it's resolved. I just don't want other players to see the old issue and think the game is still broken. 🙏

If you're still having trouble, no worries at all — just let me know and I'll sort it out.

Thanks again for your patience and for giving the game a chance! ❤️

cubeax11 days ago

Sadly, I still have the same issue. I tried to download, Microsoft Edge WebView2 Runtime, and it said it is already installed, and the new version still has the same problem. :/

But thanks for the help so far.

Ordinary Genius Software11 days ago (1 edit)

If WebView2 is already installed and the new build is still giving you the same error, then there must be something else going on that I'm missing.

Could you send me your Windows specs so I can investigate this properly? A screenshot of Settings → System → About would be perfect.

You can send the screenshot and any additional details to ordinarygeniussoftware@gmail.com.

I'll be waiting for your email, and I promise I'll do my best to get this resolved as quickly as possible. I really want to figure out what's causing this on your system.

Sorry you're still dealing with this, and thanks again for your patience! 🙏❤️

cubeax11 days ago

The thing that I do not understand is that I never had this problem with any other game. So I cannot imagine that the problem is with me, but I don't know.

Ordinary Genius Software11 days ago (1 edit)

Yeah, that's completely understandable — and honestly, if you've never experienced this with any other game, I don't want to assume the problem is on your end either.

It may be something specific to how The Agent is packaged or initialized on certain systems, so I'd like to investigate it properly rather than just keep asking you to reinstall things.

Please send me your Windows specs/screenshot at ordinarygeniussoftware@gmail.com. I'll use that to reproduce and debug the issue on my end.

I'll be waiting for your email, and I'll do everything I can to get this resolved as quickly as possible. Thanks again for your patience and for helping me track this down. 🙏

cubeax11 days ago

I sent you the Windows specs, I do not know if the E-Mail is maybe in the Spam folder.

Ordinary Genius Software11 days ago

Hey cubeax,

First off — thank you. You stuck with this through several messages and helped me pin down exactly what was going on, and I really appreciate that. 🙏

Good news: the issue was on the build side, not your PC — there's nothing wrong with your machine, and the game fully supports your setup.

In plain terms: The Agent renders its interface through a Windows component called WebView2. In the previous build, the WebView2 loader was set up to load as a separate file rather than being embedded in the app — so on systems where that file isn't already present, Windows couldn't locate it, even with the WebView2 Runtime installed (which is why reinstalling the runtime didn't resolve it). It's also why other games don't hit this: they embed it directly.

I've reconfigured the build so the loader is now compiled straight into the game — no external files, no extra installs, nothing for you to do. It's the more robust setup and removes that dependency entirely. The updated build is live on the store page.

Whenever you get a chance, could you re-download The Agent from your itch library and reinstall over the old one? It should launch straight into the game this time.

If anything still isn't right, just email me at ordinarygeniussoftware@gmail.com and I'll get on it right away. Thanks again for your patience and for helping make the game more solid for everyone. Enjoy, and go sign some wonderkids. ⚽

itch.io

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