Post by Ordinary Genius Software in The Agent comments

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Ordinary Genius Software6 days ago (1 edit)

If WebView2 is already installed and the new build is still giving you the same error, then there must be something else going on that I'm missing.

Could you send me your Windows specs so I can investigate this properly? A screenshot of Settings → System → About would be perfect.

You can send the screenshot and any additional details to ordinarygeniussoftware@gmail.com.

I'll be waiting for your email, and I promise I'll do my best to get this resolved as quickly as possible. I really want to figure out what's causing this on your system.

Sorry you're still dealing with this, and thanks again for your patience! 🙏❤️

cubeax6 days ago

The thing that I do not understand is that I never had this problem with any other game. So I cannot imagine that the problem is with me, but I don't know.

Ordinary Genius Software6 days ago (1 edit)

Yeah, that's completely understandable — and honestly, if you've never experienced this with any other game, I don't want to assume the problem is on your end either.

It may be something specific to how The Agent is packaged or initialized on certain systems, so I'd like to investigate it properly rather than just keep asking you to reinstall things.

Please send me your Windows specs/screenshot at ordinarygeniussoftware@gmail.com. I'll use that to reproduce and debug the issue on my end.

I'll be waiting for your email, and I'll do everything I can to get this resolved as quickly as possible. Thanks again for your patience and for helping me track this down. 🙏

cubeax6 days ago

I sent you the Windows specs, I do not know if the E-Mail is maybe in the Spam folder.

Ordinary Genius Software6 days ago

Hey cubeax,

First off — thank you. You stuck with this through several messages and helped me pin down exactly what was going on, and I really appreciate that. 🙏

Good news: the issue was on the build side, not your PC — there's nothing wrong with your machine, and the game fully supports your setup.

In plain terms: The Agent renders its interface through a Windows component called WebView2. In the previous build, the WebView2 loader was set up to load as a separate file rather than being embedded in the app — so on systems where that file isn't already present, Windows couldn't locate it, even with the WebView2 Runtime installed (which is why reinstalling the runtime didn't resolve it). It's also why other games don't hit this: they embed it directly.

I've reconfigured the build so the loader is now compiled straight into the game — no external files, no extra installs, nothing for you to do. It's the more robust setup and removes that dependency entirely. The updated build is live on the store page.

Whenever you get a chance, could you re-download The Agent from your itch library and reinstall over the old one? It should launch straight into the game this time.

If anything still isn't right, just email me at ordinarygeniussoftware@gmail.com and I'll get on it right away. Thanks again for your patience and for helping make the game more solid for everyone. Enjoy, and go sign some wonderkids. ⚽

itch.io

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