Skip to main content

Browse GamesGame JamsUpload GameDeveloper LogsCommunity
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
Niven Hedinger11 hours ago

This is a person, who lost all hope, this is the person talking to you, the reason why am willing to do anything, even something as crazy and stupid as offer money. 

You can't understand the feeling of just being thrown away. You are telling me to contact support when I have thousands of thousands of thousands of letters written to them and the point isn't about the projects I've made, but the page and the account. Nobody in here, not you, not moderators, absolutely no one can answer my question - why is my page quarantined and why can't they lift the quarantine? If I did something wrong - ban me, that way I would know and at least be taken out of misery. Every single project I published, since 2024 has been - quarantined, not indexed and hidden. You say - "most of your games are indexed anyway" - yes, after months and months and months of misery. Everyone knows how the marketing of the games and most recent uploads work - 90% of downloads are from random people, it's pure statistics! I don't have a huge following and even if I did it would be small compare to the vast general players, who never see my games when they are published and if they stumble across it, they say - "itch.io has flagged your page, so you must be bad person", do you know how it feels? Being humiliated like that? 

I don't know why am I writing this, really no point at all, I am sure you won't even read it or care afterwards. It's sad that communities have changed and became apathetic, because I remember back in the day, even before Covid, this was a thriving community. I still hope my account gets indexed and if not, I guess that would be it, it hasn't stopped me from publishing games and at least those 30-100 people can play the games. It's unfair. 

Thanks anyways and sorry for bothering. 

Reply
No Time To Play10 hours ago

The reasons why some game pages are flagged for additional review are explained in many topics, because people ask all the time despite the existing documentation. And I'm pointing you at the support e-mail because that's the only official way to get support. As for marketing: you're expected to do your own. This is also amply documented.

Last but not least: please don't try to guilt-trip me. Read the rules of this category and follow the instructions.

Reply
Niven Hedinger3 hours ago

Look, thanks for replying to me. I'm not trying to guilt trip anyone and there are many topics about it I know, I know. It's just very unfair that the situation affects many developers, that's all. And as for the marketing - you clearly misunderstood me, I am not saying I expect the marketing to just do it's job, I regularly used to post on my channel as well as be in touch with many amazing artists. What I'm saying is, not having your game shown in the most recent tab is a huge huge disadvantage. 

In the end, thanks again and I won't spam comment here. Alright.

Reply
redonihunter10 hours ago(+3)
when I have thousands of thousands of thousands of letters written to them

Pestering them this often will not make them work faster, but it will risk that your mails get onto a literal spam folder automatically. There are many ddos attacks on Itch.

no one can answer my question - why is my page quarantined

Such questions usually will not be answered intentionally. It's secret why games go into quarantine. Maybe it has to do with the IP adresses you connected from. Maybe with the time of day you updated projects. Maybe a file triggered on a scanner a false positive. Some game engines are notorios for that. Maybe. Maybe. Maybe. Maybe. The list is long. It even includes that your account might have gotten hacked withour your knowledge. I have seen such things in the message board where this was told, after the hack finally was noticed by the account owner.

 I don't have a huge following

With about 2000 followers, you are among the top 2% of Itch developers in my crude estimate.

 I still hope my account gets indexed

There are accounts that are restricted from indexing. Your account is indexed.  https://itch.io/search?q=Niven+Hedinger

If you hope for a permanent quarantine protection, this is unlikely to happen. They just cannot do that for security reasons. What if your account does get hacked, after such a protection and your files get exchanged for malware and are spread to your 2k followers on your 40+ games.

And my guess would be, that whatever you do, it constantly looks suspicious to the system. Like having your payout adress in one country and updating your files from another country. Please do not post details here. It would not help, as this is community support and not support. And the message board rules want that you make your own topic about this, among other things. But again: this is community support and not support.

Reply
Niven Hedinger3 hours ago

Truth be told, the only legit, heartfelt answer I got, thank you. It seems like I "bother" these people, when the truth is that if I knew how to fix the solution or if I knew what was going on I wouldn't write to them many times. I am not spamming with support, I just wanted to show as an expression that I did indeed write support and they mostly don't help. The thing is, it's difficult to get used to the fact that my games were always showing on the most recent tab and then one day - it's all gone for no reason and I haven't changed the ways I uploaded the game nor have I changed the only game engine I use - Copper Cube 6. Either way, I understand the situation, but that doesn't help the fact that my games are unfairly hidden, that's all.

Best to you and yeah. 

Reply
AboutFAQBlogContact us
Copyright © 2026 itch corp · Directory · Terms · Privacy · Cookies