Hello bro, how are you? Thank you so much for your help.
But can you tell me how or where I can contact them? I already posted here again saying that I’ve been waiting for 4 months and no admin has responded to me. I also sent another email to itch.
Viewing post in Question about separate English version page
I already told you my opinion what you could do, and how. Three times! Please use a better method of translation, if you do not understand what people write.
You recently changed your games. My advice would be: wait like three weeks or so. If your games are not indexed by then, contact support by mail. If nothing happens for three more weeks (no, not an answer, but check if your games are indexed), read all the rules of https://itch.io/board/10023/questions-support
It's several weeks till one might consider contacting support. And the same for waiting for support to do anything, after you sent a mail. Several weeks is a realistic time frame.
So after you did wait twice for 3, better 4 weeks for Itch to do their indexing process, you can do exatly as the rules of the https://itch.io/board/10023/questions-support say how to, to try nudge support again.
Long time has passed, and you have new project(s). So my advice still stands. Wait an apropriate time for Itch to do their indexing process, then write to support as their faq describes, wait again an apropriate time and then do what the rules of this message board category say.
Here is the fourth time:
1. Wait 3-4 weeks.
2. Send an email to support.
3. Wait 3-4 weeks.
4. Make thread in message board with ticket number from mail respons to 2. And read rules of message board category what else to write in the thread.
5. Do not repeatedly ask in that thread you made in 4 what is being done.
You started at 4. And the only valid contact to https://itch.io/support is via email.
(I am irritated that you do not seem to understand certain things, like how support is contacted. It is clearly written in the faq and even in my answers I specifically mentioned how to contact support. By email. That you disregarded all the advice about waiting, ok, you can do whatever you wish. But I am genuinly concerned, that you have a lot of troubles because of language barriers.)
Hello, I understand what you’re saying and I really appreciate your help.
The thing is, I already went through this process before. I’ve been waiting for about 4 months for indexing and I followed the guide multiple times. The only thing I recently changed were the tags, as suggested.
That’s why I’m a bit confused, because it feels like I would need to wait several more months again, even though I already did everything before.
Anyway, I will wait another 5 months to reach a total of around 12 months. Maybe by then it will finally be indexed.
Sorry if I caused any inconvenience, and thank you for your time.
You can of course disagree, but it does not seem to me that you understood my point.
You have a new game. You have changed your old game. You do have a new start for this whole process.
Any update can start a de-indexing and subsequent re-evaluation.
So my advice was to do just that. A fresh start for the indexing process. Unfortunately, that begins with waiting for a month, because it can regularly take that long, instead of the few days mentioned in the https://itch.io/docs/general/faq
Oh, and you missed the adulto tag when changing to English tags.
Thank you very much, I truly appreciate your help and your time.
However, I’ve already checked and the +18 tags are correctly set in English, and everything else is as well.
Also, before uploading the new game or the English version, I had already been waiting around 6 months with my other 3 games that were already there.
But you’re right, I did make some changes recently, so I guess I’ll have to wait another 6 months and see what happens.