That's a shame. I understand the immersion, but if it's a scene where the MC isn't present that argument doesn't really stand I think. Either way it makes it feel to me like I'm missing context.
Some great writing though. The first bit of the game is visually, uh, *rough* (the MC's face looks a bit caved in... when we see it from the side) I'm confident this rework will help a lot with that.