itch.io

No, you shouldn't just wait around. The FAQ tells you how to help speed up the process. Itch.io staff should get to your game sooner or later.

I believe what no time meant is this: promote the game as usual. Not being indexed does not hinder promotion. No one is gonna search an unknown game, so you will be promoting the direct link anyway.

Making a ticket about it will only bog down support even further. The game is in queue. 

Only make a ticket if you suspect it was forgotton. Unfortunately that time frame is about two months. They really are bogged down.