Contact support to do what exactly...
You're welcome to add your voice, even though I'm fairly certain our admins are aware of the situation by now.
Raising awareness of the issue to staff is not an actionable support ticket. If your ticket was not misundestood, as I kinda assume, you just added to all the other complaints about the spam comments.
Also, you seemed to ask for a specific feature. Which is a suggestion. I also never got an answer to my suggestions.
Okay, the point I'm trying to make is that there should be some kind of response, reply, even automated, if someone sends a message to the support email. Especially if said person has asked for an update more than once over the span of 4 months...
Oh and maybe not blame the user for trying to get support :)
And just one more thing, how am I supposed to know that this support request turned into a suggestion? Or that it's not something that they can help me with, if they never give me any kind of update on said support ticket? Do you not see the issue here? Leaving people in the dark and then blaming them for asking for an update isn't great.
The way Itch leaves people in limbo is very frustrating. They should at least put some disclaimer in their automated response, that a lack of an answer just means they do not believe an answer is necessary. And if an action is necessary, they typically do the action and not waste time telling about it. I guess this is one half of the reason. The other is avoiding endless discussions from people not accepting that their request is not something support can or will do.
And the way the message boards are no tech support on the one hand, but are still treated like it on the other hand is sending mixed signals. They have contradictory rules. You cannot tell people not to use the board for a thing, but then give them advice how to do it anyway.
That your request was misunderstood or seen as a suggestion is my assumption based on the way you worded the problem in this thread's OP and the way leafo worded the answer to your closed thread.
Anyway, they must get hundreds of support request for this problem. Answering those would just be a ddos by other means.
