The way Itch leaves people in limbo is very frustrating. They should at least put some disclaimer in their automated response, that a lack of an answer just means they do not believe an answer is necessary. And if an action is necessary, they typically do the action and not waste time telling about it. I guess this is one half of the reason. The other is avoiding endless discussions from people not accepting that their request is not something support can or will do.
And the way the message boards are no tech support on the one hand, but are still treated like it on the other hand is sending mixed signals. They have contradictory rules. You cannot tell people not to use the board for a thing, but then give them advice how to do it anyway.
That your request was misunderstood or seen as a suggestion is my assumption based on the way you worded the problem in this thread's OP and the way leafo worded the answer to your closed thread.
Anyway, they must get hundreds of support request for this problem. Answering those would just be a ddos by other means.