itch.io

Customer service can be a tricky skill to master, I still fail at it all the time because I can be tired, annoyed, or frustrated with something irrelevant, so I sometimes unintentionally come across as an asshole if I provide a quick and blunt response for example.

I also would have given the answer that it's ready when it's ready, or more likely, not answer at all because I will make that clear in a post any time I do actually know.

It is very helpful to have someone knowledgeable answering questions for me, but people have certain expectations when engaging with a legitimate business. Pleasantries will go a long way, even if it's a performance, and everyone knows it. While we don't know each other, you are acting in my place by answering meta questions, so people have expectations tied to that.

They answered nothing with their comment. OP asked when the next release is coming, and bad boy bobby over here said "when it's ready." That's not an answer; it's a pointless contribution lol

If you read their other comments across this page, you'd see what we're all talking about. Actually, you can just click their page and see their comments all across itchio for that matter. He's on several pages trying to speak for developers, as if they can't speak for themselves, most of the time not actually answering anything, and kinda being a dick about it. It's wild. At one point, someone commented asking about development progress towards a translation, and his response was, "If you want it so bad, you do the work." Or he'll answer a question and be like "Like I JUST said three hours ago...." as if he's legally obligated to be here or something lol

The developer himself (above your comment) addressed him having an attitude while answering questions on the developer's behalf -- instead of letting the developer answer. And the developer was friendly and professional about it -- not a dick.

I hope that clears up your confusion.