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My main account got falsely flagged as spam, and itch.io hasn't responded to any of my emails yet.

A topic by Doree Dorkfishie created Aug 22, 2025 Views: 466 Replies: 8
Viewing posts 1 to 4

My main account was simply known as "Dorkfishie". (dorkfishie.itch.io)

About a week ago, I saw that every comment I was making were all under review by moderators. I was wondering what was going on until somebody on Discord noted that my account wasn't available. I checked in incognito mode, and low and behold, the account was gone! I checked the dashboard and saw that my account got marked for spam by its AI moderators, even though I had never commented anything considered spam. I had emailed itch.io support to see if they could recover my account.

It has been a week since then, and there has still been no response from support. Due to this, I had created this account and made this topic. I hope that I will be able to get support soon.

Moderator(+1)

If it takes much longer, post your ticket ID here like the rules say and like you see other people doing. That said:

  1. you need to contact support from the e-mail associated with the banned account
  2. making another account could be taken as circumventing a ban
  3. you might have noticed that staff response times may not be as usual

Hope this helps.

I had already contacted the support email before.

However, I do not see the ticket ID on my receipt email, and I forgot the ID number itself. Where could I find it on the email?


Moderator

...It was in the automated confirmation sent in reply to your initial e-mail. But it looks like support did get back to you.

Oh! Any way I could view it again?

Moderator

...Check your inbox?

I did, but unfortunately, it doesn't seem like one was sent to me.

I'm going to use the ID from my second email attempt instead.

(+1)

This always fucking happens dude, They also spam-reported my account for spam when I DIDN'T EVEN SPAM, My way to avoid this is to comment less and, try not to annoy children

You can't be serious 

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.