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My experience has been the opposite. In my opinion this place is growing leaps and bounds.

Yeah it determinately feels like its growing. Support has been so so for me. I didn't get another response when inquiring in more detail about refinery, but there are some chaps who have been very for coming with helping me getting my stuff to work on the Itch app.Kind of a mixed back so far, but I'm helped where I realy need it.

You're pretty lucky -- I've posted three different posts, and also commented on an ongoing GitHub issue and have yet to hear back.

It just varies where their focus is at. Some things get more attention than others. It's only a few people managing quite a lot, so I don't blame them for being a little slow.