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(1 edit)

Soooo ... they vacuumed off that envato site and maybe others, including your content. 

You might want to include your ticket number here. While the mod is not staff, staff sometimes look here, and the mod might be able to expedite your ticket. Since this sounds like a tos violation and it involves payments and possible refunds, Itch might have an incentive to work on that asap.

Edit: yeah, linking to the socials of that envato site in a manner suggesting they are envato related, but not being envato kinda makes it rather clear, that they are scammers.

Yes, and it mostly hurts creators,  both financially and in terms of morale (why spend a week creating something only to be ripped off the following morning). This is a case of flagrant and systematic abuse, that relies on legal businesses (such as itch) to obfuscate, and cover up illegal operations, and it's an incredibly bad look for any company engaged in hosting, facilitating, or providing financial services to those responsible. We've also reached out to a number of other agencies (domain and hosting providers) to bring this matter to an end. 

Still awaiting  itch response. Ticket number: 292374

I've let our admins know.