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Please read the rules of this category, they tell you what to do next.

(1 edit)

This is actually a very big problem. The itch io support isn't there. I've struggled with this problem too and it needs fix.

That's why I'm pointing you at instructions for another thing you can do.

When I contacted them it was just radio silence.

Which is why the instructions tell you of a different thing to try.

Ok

Make a topic about it and write your support email ticket ID

Thank you for your response. I have read all the rules and explained everything I know in my email, including using #wrapper, etc. However, the problem is that I haven’t received any response to my report, and I didn’t see any indication of what to do next. If the only option is to email Itch support, then I will do that.

"on this category" means you should read the rules at the top of this forum. When you read them, you'll realize you're missing something.

Write your support email ticket ID here