Hello, I am having an issue that when I try to open my new project, only the border appears(i.e. the name, minimize, popout, exit buttons at the top of all windows), nothing else. I can't seem to click or interact with it either
(For additional info, I am on windows 11, 1920x1080 display, 3 monitors, premium version of the software, if any of this info would help)
Hello!
First of all, thank you very much for supporting the project and for reporting this issue!
Your help is essential in making ACSG even better. 😊
I understand the situation: when trying to open your new project, only the window border appears, with no content or interactivity. That really sounds frustrating!
So that I can investigate this thoroughly, could you please confirm if you are trying to open the project directly through the .exe file located in your project folder? If this is the case, the project will indeed not open that way. The best way is to use the shortcut that the installer created for you on your computer.
If you are already using the shortcut correctly, would it be possible for you to send me a screenshot of the error that is appearing? This will help me visualize exactly what you are seeing and find the solution more quickly.
Also, could you please try a quick test for me? Would you mind opening the project with only one monitor active (by disconnecting or disabling the others temporarily) and let me know if the behavior persists? This will help rule out any multi-monitor specific issues.
Thank you in advance for your collaboration and patience! I am working to ensure the best possible experience with ACSG.
Best regards.
Hello again!
I've released a small but important fix today (version 1.0.0) that resolves a memory leak I identified in ACSG.
I strongly recommend that you reinstall ACSG to ensure this fix is applied. It might help with the overall stability of the application.
However, as the issue you're experiencing seems to be different (only the window border is visible), this memory leak fix might not be the solution in your specific case. But it's worth trying!
For more details about this update and other technical information, you can check out the post HERE:https://serpagames.itch.io/acsg/devlog/945338/a-small-but-very-important-fix
Please let me know if the reinstallation makes any difference to your problem. Also, are you able to create a project normally? Does the issue of the content-less screen only occur when you click the 'Edit' button after creating a project?
Here are a few additional suggestions that might help:
ACSG.exe with administrator privileges (right-click and select "Run as administrator").
Screenshots of what you are seeing would be extremely helpful for me to understand the exact situation.
Let me know how it goes!
Hello, I've tried the new installation and I'm still running into the issue. I've also given the serpa folder the exclusion and that didn't help either. The software works until I click the 'edit' button in the opened project window. For additional info, the software always appears on my right monitor, but when i open to edit, it will shift on to my main (middle) monitor. I would post a screenshot but itch.io does not let me due to file size limitations. Do you have a discord server or email I could send an image/video?
Hello!
Thank you very much for getting back to me and for testing the new installation, even though the problem persists. I also appreciate you adding the ACSG installation folder to your antivirus exclusions (you are referring to the exclusions in your antivirus program, correct?).
I understand that the issue continues to occur when you click the 'Edit' button after opening the project. Thank you for confirming that you are able to create a new project and open the initial screen. This indicates that the problem is specifically when trying to access the central project editing screen. The information about the window initially appearing on your right monitor and then shifting to your main (middle) monitor when you try to edit is an interesting clue, but the main focus now is to understand what is preventing the editing screen from loading correctly.
Regarding Discord, as I mentioned in another topic (you can see more details about that HERE , we don't have a dedicated server at the moment. However, you can follow updates and interact with other users here on the forum.
To send me the image or video, you can use the following email: leandro.serpa.oliveira@gmail.com
PS: Although there is a standard support email, for this specific case, I prefer you send it directly to my personal email.
This way, I can closely monitor the situation.
It's also important that you add the folder where you save your ACSG projects to your antivirus exclusions, in addition to the program's installation folder. ACSG constantly reads and writes in both locations, and the antivirus might be blocking access.
A screenshot or video is still very important so I can visualize exactly what is happening on this editing screen. The information about the program's opening flow and the exact point of failure (when clicking 'Edit') has already given me many clues about where the problem might be. I will work to try and find a solution for this editing screen issue as quickly as possible.
Thank you again for your patience and collaboration! 🙏
Hello!
I wanted to let you know to test this new version (HERE) and see if that issue with the screen only showing the title bar has been resolved.
Since I couldn't see exactly what was happening in your case, this fix was made based on the information you gave me. I can't guarantee it 100%, but I hope it worked out!
Please take a careful look and let me know if the problem is gone. As soon as you have any feedback, let me know!