Please read the rules of this category, they tell you what to do.
Viewing post in Published Work Cannot be Purchased
I didn't say anything about breaking the rules. I said they tell you what to do:
Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.
Hope this helps.
Okay okay yeah sorry I was super tired when I read that. I only put on how long it's been since I contacted support as an explanation for why I was looking for community assistance, not demanding a response from them sooner as it could be an issue with my settings. I had already checked the FAQ and this is my first time in the forums, I have no idea what terms to use to search for my specific issue.
I didn't even see that I got the automated "we see your message and will get to you when we can" email until now so I can just delete this if you'd prefer, but the ticket number is 261628