Hey thanks for the purchase! Let's see if we can get this figured out. First, are you on MAC or PC? If PC, are you using VST3, or VST2?
Hi, sorry to hesr youre having trouble. After a bit of research it looks like this is a common issue with third party plugins in Studio One. I'm not an expert with that software, but i will check on my end as soon as I can.
In the meantime, please just make double sure that the VST3 version is located in C:/Program Files/Common Files/VST3/
it may not work if it's elsewhere!