The controls felt good to me, I like that the game doesn't hold the player's hand and just allows things to be figured out. There's also a good work area layout and contextual awareness of what the player's trying to do to help with that. The art is cute and there are lovely interactive animations for most of the things you do! The sound effects are fitting and I like the kobold squeaks. The ambient mall noises in the background are soothing, but maybe a radio in the corner for the player to turn on could be a good alternative.
The dialogue, orders, and reviews felt slow to me, I think there should be an option to speed them up or click through them. I only played for a couple of days, I'm guessing that there will continue to be unique encounters as players move further into the game. I feel like it needs some additional reward to maintain engagement for the pace that the game sets, but it was quite fun to complete my first few orders!