Post by unTied Games in Support email failed, and more

Viewing post in Support email failed, and more

Hi Leaf, nice to meet the guy behind itch.io! Thanks for getting back to me.

Just tried again from two business domains and a Gmail account, and only the Gmail worked.

I'm gonna go ahead and assume this is an issue with my hosting provider. I use the same one for both of those domains, and my cpanel indicates an issue that's beyond my control. Going to have to get in touch with them.

That said, I'm able to email other recipients fine... just not to support@itch.io apparently! I've emailed the issue again with my personal account, and it has gone through successfully. The sale should indeed be appearing in those sections by this point, right?

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leafoAdmin6 years ago

Thanks for the additional info, if I had to guess our mail provider is rejecting your email because something about the reputation or the configuration is marking it as suspicious.

In the future we’ll add widget on-site to create a support ticket so this won’t be an issue. Sorry for the trouble!

Regarding your sale, I don’t see any issues with it. It should be in rotation with all our other sales. There are quite a few going on right now, so space is limited.

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unTied Games6 years ago

Okay, cool. I was concerned because I didn't see it on those pages, but I didn't consider that there was limited space and that they were rotated in/out. Thank you for the assistance, and keep up the good work with itch.io!

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