Please contact support first. If they're busy and don't answer timely, then sure, I can ask an admin to help you. But support is there for exactly this sort of thing. Try talking to them.
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Hey,
It's been a week. Could you contact someone to respond to my request for a game I'm making? Ideally to remove that restriction. It's low sized files, but a lot of them. For this project https://fidless.itch.io/wicked-rouge (NSFW)
That would be a huge help.
Thanks :)