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Problems when users try to install game on Mac

A topic by Mighcty created Aug 21, 2020 Views: 299 Replies: 5
Viewing posts 1 to 2

Hi, I published Legacy of Datura recently, and now trying to develop a Mac version. I distributed the game to three friends and they are trying to download the game through the official app, each with a different response. The first one downloaded and ran successfully (Catalina 10.15.1), the second one said "No compatible uploads were found for this title" (High Sierra 10.13.6), and the final one showed "jason-rpc2: error -32601: no handler is registered for method PickUpload" (version not send to me yet). I have read other similar cases in other games, like the OS version is not up to date, but that doesn't seem to be the reason. Can you please have a look for me? Thank you so much!

Moderator

Could it have something to do with Mac recently dropping everything 32-bit? Assuming your game is 64-bit, the Itch.io app running on a 32-bit Mac system wouldn’t find a “compatible upload”.

This could also cause weird errors, if you force a 32-bit system to run a 64-bit system, which could potentially explain the last error?

Please keep in mind that I don’t keep track of Mac updates, so I’m not sure if “High Sierra” or “Catalina” fall in either category, this is just a guess which hopefully can lead to a better understanding of the situation.

Hi! Thanks for replying! The game is built by using Unity, and it should be a 64-bit build, so I'm not sure what's the problem :( But thanks anyway, it's a nice direction.

Moderator

What if one of your friends is using a Mac OS that is 32-bit? That would mean they can’t play the game.

The first two friends should be using 64-bit system (“High Sierra” is older than “Catalina”), but the “High Sierra” one still can’t find the compatible version, not sure about the last one yet. 

Moderator

Ah nevermind my other comment, I don’t think there is a Mac system that is only 32-bit, but I could be wrong.

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