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Customer Service tool (e.g. refund, send link, etc.)

A topic by David Capello created Feb 10, 2020 Views: 384
Viewing posts 1 to 1
(2 edits) (+1)

In other sites like Humble Bundle, you have a "Customer Service" tool where you can do the refund of the purchase or get the direct link of the customer.

Just like https://itch.io/dashboard/purchases but with the possibility to copy-and-paste the link of the customer, do the refund directly if it's requested (and possible), etc. These options could improve the user support a lot and avoid re-directing them to itch.io support. In the best case, creators should be able to complete the whole user support experience without re-directing them to itch.io.