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Someone downloaded my paid asset twice, but only paid once. How? Why?

A topic by RealPpTheBest created Sep 20, 2019 Views: 513 Replies: 2
Viewing posts 1 to 2

So, recently I was checking my analytics and I noticed that I sold my 2$ asset twice and to the same person. I should get 4$, right? But when I checked the payments, I saw this:


As you can see, my project was downloaded twice, but I only recieved the payment once. Basically, the user bought my 2$ project, twice and I didn't recieve payment for the second purchase.


As you can see, the asset costs 2$.

The page: https://ppthebestofficial.itch.io/advancedslenderkitpaid

Please look into it, and let me know what is the problem.. Cuz, I don't think this is normal.. I've recieved payments before.. so I know that it can't be normal..

Moderator(+1)

Uh, no. That says your assets were bought once and downloaded twice. Buyers retain the right to download what they bought in the future. Maybe the first download failed or something.

Thank you! I was really worried.. but thanks :D