Hello! As the title says, my game seems to be quarantined for some users, preventing them from downloading it, while it works fine for others(including myself).
The same issue happened before, but it fixed itself on its own afaik.
However, it just popped up again, despite the fact that I didn't do any change to the game's page in almost a year.
Any help would be greatly appreciated!
You need to hit the actual download button. Not "Download now", or "take me to the downloads". The last button that says download and would open a file download dialogue.
Those others might not have clicked the last download button and reported to you, that the game is not quarantined. And I believe the account owner will not see that message.
Maybe the game triggered updated scanners. At least I do hope that Itch scans old files with updated malware scanners.
Also, a quarantine message does not prevent a download. It is just an additional dialogue box with a warning.
Not being indexed is a side effect of quarantine.
Notifying Itch support will not do much. They are swamped and since the game is quarantined, it already is on a list for investigation.
You actually already tell people that the game will register on an antivirus scan on the download page - unless that is new. If you do those fancy pck packing or whatever it is called from Godot, yeah, that will get flagged by scanners a lot.
