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itch.io Community » itch.io » Questions & Support

Can't access previous purchase

A topic by Zamaroht created Dec 26, 2016 Views: 542 Replies: 4
Viewing posts 1 to 2
Zamaroht7 years ago

Hello! Around in October, a friend of mine gifted me 'Kenney Game Assets 2' which was on sale back then I think. Now when I try to download it, I get a 404 :(

I tried with the new link I got by using the recover purchases button in Contact Us, but I get a 404 aswell,

Reply
Amos7 years ago(+1)

Hey, can you e-mail support@itch.io including the download link you received by e-mail? Thanks!

(don't post the link publicly here, it's secret!)

Reply
Zamaroht7 years ago

Sent, thanks!

Reply
Amos7 years ago(+1)

Ah, I see Leaf took care of you, awesome!

Reply
Zamaroht7 years ago

Yep, all solved :)

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