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"Missing token" error when attempting to install game

A topic by Stekken created 10 days ago Views: 1,597 Replies: 22
Viewing posts 1 to 16
(+4)

I uploaded my first game to itch.io last month, and went to reinstall it just now. However, I'm getting this error: 

htfs.Open (inital request): in conn.Connect, non-retriable error: in conn.tryConnect, got HTTP non-2XX: api.itch.io: HTTP 400: {"errors":["missing token"]}

This is the game in question: https://stekken.itch.io/random-character-generator

It's free and published, and has installs from other users, so I'm not sure what could be wrong. 

Here's what I get when I click "view details", btw

(+1)

I’m seeing it too with a different game.

(+3)

I get the same issue regardless of what game I try to install, so it seems to be a fairly broad issue.

There was an issue with the app earlier today. This is probably a remnant of that. However, downloads do work through a browser, at least for me.

What was the issue in question?

I don't have the details written down, but whenever I tried to access the store page through the app, it resulted in a blank white screen and an error code. I think it was something like a 503 error, but don't quote me.

Oh 👀. I guess I got lucky then. Thanks for elaborating!

The app seems not to be able to login anymore. So I guess itch changed the sites API, but forgot about the app. 

I’m logged in just fine though. Were you logging into the launcher for the first time, or…?

(+1)

Are you sure?

When opening the app/launcher I choose my account, but the itch web site is displayed as nobody is logged on. Also based on the token error it seems as if there is no login token. Maybe login happens, but something goes wrong with the tokens, but only in the app/launcher not if you use the website in a normal browser. So there comes my conclusion from, it's based on a limit amount of info so, it could be something else on the server. But at least it seems only to go wrong with the app/launcher.

That just sounds like you cleared your cookies in the client’s settings — yeah, it’s weird to think about how the client has Chromium just embedded in it. That’s what my experience was after doing so at least.

(+3)

Looks like somebody’s opened a GitHub ticket for this: https://github.com/itchio/itch/issues/3327

I'm getting this with every game as of today in the Mac version of the app. Anyone had any luck yet?

(+1)

any solution yet - I cant download any game anymore 

(+1)

Exact same problem as you. Started since this morning (09/15/2025). Tried to download multiple games, hit with the same message.

this is also happening to me. I found another problem when trying to download the app itself. When you click start download it’s just brings you too a black screen and at the top right it says invalid file requested.

Same situation with me. App doesn't work. Web Browser does.

(+2)

i have the same issue no matter what game i try to install. i have no idea what im supposed to do i tried looking for solutions but nothing helped

(+1)

The same for me.  I can't download any of the games from the app

I can neither download Games from the Launcher on my Desktop PC, nor am i able to even download the Itch.IO Launcher to my Laptop. 
In the Itch Launcher i also receive the missing Token Error.
And when i try to download the Launcher App to my Laptop, it just shows me a blank Website with this sentence: "invalid File request".

(+2)

EVERYONE ITS FIXED!!!!!

For those interested in why this happened, looks like this is why (since the itch.io client uses butler internally): https://github.com/itchio/butler/issues/278#issuecomment-3300035514

(And sorry for the ping mfinsmi1 😅)