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Is this email real?

A topic by insamnohty created 61 days ago Views: 99 Replies: 3
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Just recieved this mail from support@itch.io, re-filed my tax info, but nothing is different on my settings page? is this email legit?

(+3)

check the mail have from "support@itch.io"  and that the link actually sends you to https://itch.io/user/settings/seller/tax-information?retake

If you requested a withdrawal and your tax information isn't valid, then it's normal for you to receive this email. If you haven't requested a withdrawal, then it would seem strange to me if they sent it to you.

Remember that updating your information isn't enough; you must also respond to the email notifying them that you've updated your information. After that, it takes a few business days for them to process the information before they can proceed with the payment and update the information you see on the page (I'm sharing this from my personal experience with my last withdrawal).

If several days go by without receiving the payment, then check the first pinned message posted by one of the administrators.

thanks

Admin(+1)

The UI for tax information does not update immediately, often it requires a refresh on our end for your updated tax information to show up on your end. 

(This is why we ask you to reply to the ticket when we send it to you, otherwise we often do not know if you have actually updated your information for us to refresh -- as hechelion pointed out above.)

Hopefully that makes things more clear!

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