itch.io Community » itch.io » Ideas & Feedback

Ban people from your store - How is this not implemented?

A topic by Ramaesan created 84 days ago Views: 341 Replies: 6

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It's crazy to see a site as big as itch.io lacks on the most basic privacy and protection services for creators.

If a creator knows of a person that is known for fraud and doing chargebacks on purpose, they should be able to block them off their project pages. If a creators knows of a known leaker or realizes their game got immediately pirated after release, knowing full well the 1 person that got it is the leaker, they should be able to ban them and block them from purchasing future projects.

Yet this is not the case.

If Itch.io cared about protecting their creators, these features would be implemented. Hell, Gumroad even fights the chargebacks cases of their creators for them by default.

I realize the staff of itch.io is stubborn on not wanting to give a good service to creators, but it would be nice to see such a basic feature implemented. Apparently you can block people in most social media sites yet here you are on your own.

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redonihunter84 days ago

One does not need an account to buy things on Itch. Blocking would not help anything here.

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Ramaesan82 days ago

The site could block their PayPal or credit card.

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redonihunter82 days ago

Is there maybe an example of a storefront where you can upload and sell your things to the public, but block individual customers? Just curious, because you called it a basic privacy and protection service. Selling to the public usually entails selling to anyone that pays, not anyone that pays minus some people.

If you have reason to believe and maybe proof, that someone abuses Itch, you should contact support. Should they agree, they might do more, than just ban the account from buying your projects. Especially, if the account should abuse refunds.

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Ramaesan80 days ago(+1)

Yes. You can do that on Gumroad, Subscribestar and Patreon. They all allow you to block people from purchasing from you. In gumroad you don't even need a purchase before blocking someone, all they require is their email and anyone with that email won't be able to purchase your products.

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redonihunter80 days ago

Sounds useful. Especially the pre-blocking on Gumroad.

Of course this could be easily circumvented by any dedicated unwanted customer. Especially on Itch, where you do not need to create an account.

Which might be the main reason why this feature does not exist on Itch.

Also, I have contacted support about this in the past and they say they don't block people even with evidence of these malpractices. Itch.io doesn't care.

Oh, I think they do, but they probably can't. Banning accounts would be something for violating the terms of service. And those regulate only things that happen on Itch and not things that happen, after something was downloaded from Itch.

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Ramaesan80 days ago

Also, I have contacted support about this in the past and they say they don't block people even with evidence of these malpractices. Itch.io doesn't care.

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