imcant seem to get the game to play im very new here and not sure what to do i have downloaded the game it will come on then frezze up and go black i can hear the music but that is all
First make sure, you did not download malware. Verify that the account is trustworthy and the game not stolen elsewhere.
Then read the comments of that game or ask there. This is open community board. Not game specific.
But to guess wildly, it is about that house game with the neighbors. There is a thread like this evey other week. Why do people not realize that the games have their own comment section ;-)
But on the page I linked there might be tipps helping, even if it is not this game.
There is no verification on Itch's side. Games work or do not work, as uploaded by the developer.
That does not change, even if you use the Itch app.
So maybe ask the developer if that game runs. Talking about the deployment version. The one uploaded. Not his development version.
Depending on the engine, there might be a log file in the game's directory telling you what went wrong.