I'll be trying to collect some basic troubleshooting and tech support tips here.
As the game is in constant flux this list will likely be incomplete at times. If you have any issues or tips please feel free to post them so they can be added here
Update Your Video Card Drivers
This is the most common cause for people's inability to run the game
First check your driver version using this method and make sure your drivers are recent:
For AMD cards, download the AMD Catalyst Control Center, which you can find here:
For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
For Intel cards, go to this page and download the appropriate drivers by providing the correct information:
Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.
Laptop users should force their Nvidia/AMD cards
Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one
This guide should help you depending on your video card:
Manually Run the Unreal Redistributable
In Windows go to
C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\Engine\Extras\Redist\en-us
And run the file UE4PrereqSetup_x64.exe
Reboot your computer afterwards
To see the AppData folder you need to have hidden folders viewable. Alternatively you can type in Explorer
And it will take you to the Appdata\Roaming folder automatically
If You Experience Problems With Saving / Loading ...
If you're playing the game via the itch.io app and find you're unable to save or load games, please disable the itch.io sandbox as described in this post.
If you're playing the game using "Windows 10 N" and experience crashes when going to the save/load screen, please try the following:
- Install Windows Media Framework by going to https://www.microsoft.com/en-US/download/details.aspx?id=49919
- Make sure you get 3 updates from Windows Update after installing the Windows Media Framework - KB30100801, KB3099229 and KB3133719. If you've taken the above step, just running Windows Update should fix it.
Nothing Works! Help!
As the game is in alpha many many thing will likely go horribly wrong (just like on your colony!). To assist the devs in solving your issue as quickly as possible, please ensure you've tried all the steps above. Once you have you should create a new post outlining your issue. Please be absolutely verbose as possible. "Everything is broken" isn't going to help the devs get your issue resolved. But something like "During a lightning storm I clicked on a farm and an alien came through my screen and punched me!" (file that under 'non critical issue'...) is great. Make sure you put in your system specifications like
- Operating System
- Video Card Type
- CPU Type
If you have a save game where your bug is consistently repeatable, please attach that to the post here. Your save games are here:
C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\AvenColony\Saved\SaveGames
Also any log files from your crash would be helpful as well. You can find log files here:
C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\AvenColony\Saved\Logs
Use a zip program or use the compression utility built into most Windows systems to save space before attaching to your post.
If you have any other technical tips/tricks/concerns post them so I can add it to the list above