This is the first time I've used Itch.io. I use steam regularly and have roughly 30 games bought and downloaded through Steam and have never had a problem downloading anything through Steam. I have to say I'm incredibly disappointed with the itch.io service.
After buying Aven Colony for £23.28p (Which at no point is even listed with a cost in pounds), I first tried 3 or 4 times to download the game from the link in my purchase - all of these downloads failed after up to an hour downloading with a "server error" message and having to start again. Roughly about 3 hours downloading time wasted.
I then tried downloading the itch.io client and using that to download the game... hoping for a bit more stability. I installed the client and started the Aven colony download.
After leaving the computer on overnight I woke up this morning and the 4.46GB download was still not finished. The speed appeared to be crawling at 220KB/s, which would be fine, but then after breakfast I watch the final part of the download end, return to the client and click the finished download attempting to install and it returns the message "hashtag does not match" and the download has obviously failed. Obviously the checksum is a mess - so another 8 hours of downloading wasted.
So here I am restarting the download wondering will I have to now effectively have to wait another day to find out I can't even download the game I paid for yesterday. This does not happen on Steam - my downloads are fine there and in all my downloads from them I have never had a game fail after downloading with their client. Itch.io servers seem slow and unreliable and the whole experience is becoming very vexing.
If it fails again this time I will be scrapping plans to even play Aven colony, I will pursuing a refund and at least waiting until it becomes available on steam.
Any help or advice appreciated on how to actually get a working copy of this game? I am also very disappointed to hear buying through itch won't give me a steam key.... why can I buy really old boxed games that I later can add to steam, but I won't be able to use this itch purchase in steam? I read the FAQ and the 'different price points argument' and that doesn't make sense. My purchase should be from Mothership games, and whichever client supplies the software should be unimportant.
Sorry to grumble, but I'd rather be playing a game on my day off than writing about failed downloads. Bring back boxed copies of stuff. Cheers.