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Greyed out "paying" status label

A topic by Mad Koala created Jun 25, 2024 Views: 218 Replies: 1
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(3 edits)

Hello,

For nearly a month, the status of my last payment request has been greyed out and says "paying," even though I have received the payment. Normally, it says "paid" and turns green once I receive the payment. Does this indicate some sort of problem with my itch account or PayPal account?



Also, Is this related to my last payout request being stuck in review for longer than usual? It's pending in review for around two weeks now. I initiated a small payout request to see if it gives any errors or anything, but it went into review as usual.

Can someone help me with this? Thank you.

Admin (1 edit)

Thanks for the report. This typically means that the status has not been synchronized with PayPal’s API. If you’ve received payment, then there’s nothing else you need to do. We’ll refresh the status so it shows correctly, thanks.