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How a game key appear can as not claimed but download count is up?

A topic by Swing Wren created Jun 13, 2024 Views: 196 Replies: 2

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Hi, We are distributing access to our private page via patreon access and we have activated the option for a itch.io account to be able to download our game. Our question is: How the user can download our game without claiming the key?

And when I try to do it myself I see not option to download without linking my account and then appear as claimed.

What are the users doing to be able to do this?

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Evolutionary Games181 days ago

When you create the keys you have 2 options:

Download key can be claimed (it's optional - they can still download the game without claiming it).
Download key must be claimed (it's compulsory).

It may be that you chose the first option when creating that key.

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Swing Wren181 days ago

Hey, thanks for the reply.

All keys are created automatically on demand by the Patreon access system thus not created by me using that option.

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