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Can a Payout be modified after Tax Information is updated?

A topic by Nimso Studios created Mar 01, 2024 Views: 239 Replies: 3
Viewing posts 1 to 2

I started a payout today but immediately after that I noticed (since it is written on the payout after you start one) that the tax withholding rate has incorrectly been set to the default 30%. This is due to my tax information not being up to date.

I updated the tax information straight away and the correct withholding rate is showing in settings.

The payout still states 30%, will the payout automatically be adjusted after a few days or do I need to have it cancelled or modified by support?
I have already sent an email to support but haven't received the response yet. (still within 24 hours so maybe too early to expect one yet)

Admin

Yup, contacting support is the way to go. Before a human processes the payout they will notice your ticket and follow up with you if necessary.

Do they have any connection or anything to my account?

Support contact is via email, so I assume that the email address should highlight the account to them but it's not obvious that that is the case.

Admin

You must always contact us using the email address on your account otherwise support will not be able to make any changes or look up any information on your account.

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