Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

My mess-up with Gmail e-mail address and tax info pending validation for quite a while

A topic by Mrmo Tarius created Feb 02, 2024 Views: 693
Viewing posts 1 to 1
(1 edit)

*edit* apparently, my tax info was validated! Fantastic news, cheers! I'll be sure to pay more attention to stuff like this from now on.

Hey! I know that it's not exactly by the rules to ask about this here, but I've had my tax info validation status as pending validation for quite a while (and as the result, my payouts probably also got stuck) since I had to re-take the tax interview, and I think it's due to a mess-up I made with my itch account registered e-mail address (it's a Gmail address, and I didn't include the dots! Not very smart!).

I guess my reply to the mail instructing me to re-take the interview was ignored by the support system due to the sender e-mail address being different from the registered one (one has the dots; the other does not); I have since updated the address to include the dots and re-took the tax interview using the updated address.

I also tried contacting support in an attempt to explain my mess-up (ticket number 187866), but I haven't received a reply in a while. I really don't want to bother anyone with this, but I've been waiting for a payout for nearly a month and the mail telling me to update my tax information stated that no payouts would be possible until I update/reply, so I thought it would probably be worth it if I asked here, too :)

Best regards,

Mrmo

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.