Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
Tags

Restricted Product and drop in gross revenue

A topic by AYADIGames created Jun 21, 2023 Views: 174 Replies: 6
Viewing posts 1 to 3

Dear Itch Support,

I hope this message finds you well. Today, I discovered a restricted product on Itch that lacks description, image, and only has a title. It caused a drop of $4 in gross revenue. I would appreciate information on the restricted product and the reason for the revenue decline.

Thank you,

AYADIGames


email itch.io support

Moderator (1 edit)

Double-check the visibility settings of your project, because that's something you can set.

Hi I Can change the visibility but why 4$ drops from gross revenue :)

Moderator

I don't understand the question. Did some of your money disappear? Maybe someone took a refund.

Yes 4$ drops how can I know does someone take refund and why

Moderator

I'm not sure. It might be visible in your game's analytics, under Payments.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.