itch.io Community » itch.io » Questions & Support

Issue regarding webm videos on the itch app

A topic by lianland created May 02, 2023 Views: 295 Replies: 5

Viewing posts 1 to 2

Hello everyone !

Apparently, there is a very specific problem with the game I'm making : people playing on the itch.io app can't see the webm videos I've implement (it's a local video, not an URL link). However, this problem only appears with the itch app, not with the download version of my game, nor the web browser version. Anybody might have an idea ?

Best regards,

Lianland

Like Reply

leafoAdmin1 year ago

Unfortunately the version of Electron that our app users to display game pages may have limited access to embedding certain file types. You may want to provide a file format that is more widely available, like mp4.

Like Reply

lianland1 year ago

Thank you for answering ! I'll see if I can change my video format to mp4 rather than webm. Do you know if it's something that isn't likely to change with the app ?

Like Reply

leafoAdmin1 year ago

It’s possible that as we update the app to more modern version of Electron over time, it will gain the ability to play those files. At this time, though, I don’t have any specific timeline for that.

Like Reply

lianland1 year ago

Make sense. Thank you for your answers !

Like Reply

lianland1 year ago

Hi again leafo,

Sorry to bother again with this issue : I've changed the format of video I'm using, from webm to mp4. Unfortunately, when I test the game through the launcher, it's still not working. Do you know if something else could lead to this issue ?

Like Reply

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.