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Timeout during setup

A topic by Rainbowmon of the Care-monic Spirits created Jun 18, 2022 Views: 1,469 Replies: 4
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(1 edit)

Every so often, after a computer restart, itch won't work correctly. It says "Finalizing Installation", then eventually comes up with an error: "There was a problem during setup: Timed out while connecting to butlerd"

It mentions it might be an issue with anti-virus software, but here's the thing:

1) I'm using Windows 10, and don't have any dedicated anti-virus software installed. Could Windows Defender be doing this? Maybe (and if that is the cause, I'd appreciate someone guiding me in how to fix it, because I don't know how to), but I doubt it, because...

2) It always works fine upon initially installing itch, and reinstalling it fixes the issue. It only happens specifically after restarting my computer, *AND NOT ALWAYS* - whether or not it happens after any given restart seems to be random, and if it doesn't happen, it's fine until I restart again. If it's an issue with Windows Defender, wouldn't it be happening consistently?

So... What's going on here? It's starting to get annoying having to reinstall itch every time this happens...

Admin (1 edit)

It could be any number of the things about your system’s configuration. The most common case we’ve seen is rogue “security” software that blocks the process. The error message is communicating that the helper process that itch needs to run is not starting. I recommend checking the app logs for any clues about what might be causing it.

Logs can be found in:

  • Windows: %APPDATA%/itch/logs/itch.txt
  • Linux: $XDG_CONFIG/.config/itch/logs/itch.txt
  • macOS: ~/Library/Application Support/itch/logs/itch.txt on macOS.

I think I found what you're talking about, but I have... No idea what 99% of this means. Is there a way I can upload it here and have someone with better knowledge about these take a look at it?

In Natural for Ajax applications, timeouts between the browser and the web application as well as timeouts between the web application and the Natural server ...Network timeout is an option that lets you decide    clicker counter   how long you are willing to wait for an operation in a Workstation client before your request for that operation is canceled (timed out) on a network.To do this, open the command prompt and enter "ipconfig". If the IP address starts with anything besiders 169 then your IP address is valid. This indicates that the problem is somewhere between your router and the internet. If the ping fails to send, then details about the failure will be displayed to you.

I was having the issue where it could not validate a version of butler. I had to go to Windows Defender Firewall settings and then select "Change Settings", then select "Allow another app...". From there I had to navigate to my AppData/Local/Itch and add both the "Itch-setup.exe" and in the folder where it installs the "Itch.exe". NOTE: I had to select "allow another app..." for "itch-setup.exe" and "itch.exe", separately.

Windows Defender Firewall Settings