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How long until support replies?

A topic by Foxedge created 37 days ago Views: 40 Replies: 2
Viewing posts 1 to 3

I asked for a refund a couple of hours ago for a game that I just bought today, no reply or email notification yet. 

Anyone can share experiences how long the support takes to reply?

Admin

Tickets are looked at daily, but generally it's going to take at least few hours before someone gets to it since we're a smaller team. The complexity of the message may require a longer time before we respond, but refunds tend to be fast once we get to it. Thanks for your patience.

Yeah got a reply and refund already, super quick response thank you! :) <3 

Good service, I sure will trust itch.io in future!