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It is not specified that the withdrawal to Payoneer requires a minimum amount of 20$

A topic by Fexcron created Mar 14, 2021 Views: 538 Replies: 2
Viewing posts 1 to 2
(1 edit)

When trying to withdraw funds the system writes that enough 5 dollars and you can withdraw. I wanted to make a test withdrawal and see if everything is okay. The payment was considered for 8 days. I suspected something was wrong and wrote to support. Support did not respond and I had to write about it on the forum. On the forum to my message responded moderator and then appeared and the administrator. I pointed out that maybe the filling of the tax was not correct? The answer was that if you fill it correctly, all is correct and once the payment is generally went all right. Also I was told to wait for 7-12 days as mentioned before sending. I decided to wait and it was obvious to me that something was wrong.

It's been 20 days, the payment is still stuck. I wrote to support, wrote in that thread on the forum. The forum was silent, support too. After a couple of days support replied. It turns out that-that to withdraw to Payoneer need that the output amount was at least $20. On this of course nowhere said. At my first request support did not check anything although I asked and said to just wait.  This despite the fact that the subject of the request, I specifically made the number of payment. Now the situation is even funnier.  

One payment was canceled. 20 days later. Two more, which are both $ 17 just stuck. They also need to be marked accordingly.  Question, when support looked information about the payment, he does not see that the other two are also not enough? He could not cancel all three payments?  I lost a lot of time because nowhere does it say that the amount to withdraw to Payoneer should be 20$. Now I have to wait a couple more days for each payment until the support deigns to cancel them too. I would like to add that I understand everything, people are working, but in this case, when I asked to see the information on payments, I was sent to just wait 7-12 days. And if I had not decided to write to support again probably I would have waited forever. 

Admin(+1)

Sorry for the confusion about minimum payment amounts, I definitely agree we can do better communicating that. I’ve gone ahead an canceled the pending payouts on your account so you can go and create a new one with the sum of all the earnings so you don’t get caught by Payoneer’s minimum transfer limit.

Thanks

Thank you for your help.

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