I’ve been sending out individual download keys to press and influencers and they are not seeing the “Claim Steam key” button. This can cause me to lose trust with those who want Steam copies.

According to your docs, download keys should come with external keys.

Who can access external keys? (Steam, etc.)

External keys are available to people who own your project

There are a few ways people can own something:

• Paying for it
• Being given a download key

But now I see on this forum that’s not the case for individual ones, it requires a support request to enable them.

https://itch.io/t/674027/external-keys-not-shown-after-giving-a-download-key

https://itch.io/t/221969/give-normal-download-keys-access-to-external-keys

Please at least note in the docs and the UI that individual keys do not include external keys. I will also email support with a list of keys to enable external keys on. Thank you.