Skip to main content

Browse GamesGame JamsUpload GameAutumn SaleDeveloper LogsCommunity
On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
itch.io Community » itch.io » Questions & Support

Order not received

A topic by Richard Oz created Jan 24, 2021 Views: 276 Replies: 6
A moderator has unlisted this topic. It is not visible on the topic listing but you can still reply and make edits.
Viewing posts 1 to 4
Richard Oz3 years ago

Hi, I made a purchase, the money was taken but I have not received any order, I wrote to the support by email but they do not reply, 48 hours have passed, what can I do?

the paypal transaction tells me that the money was sent to the software developer's email, but I made the purchase normally via itch.io

Reply
No Time To PlayModerator3 years ago(+1)

Could you please wait for another day? It was the weekend, support may have taken a break. If it takes longer, reply here and I'll notify an admin.

Reply
Richard Oz3 years ago

Hi, I haven't received any support yet

Reply
No Time To PlayModerator3 years ago(+1)

All right. I pinged our admins.

Reply
Richard Oz3 years ago

Thanks

Reply
lyn-marie charlene excelsiaAdmin3 years ago (1 edit) (+1)

we should have resolved the problem now. please check for a reply from itch support. thanks for your patience.

Reply
Richard Oz3 years ago

all solved thanks a lot!

Reply
lyn-marie charlene excelsiaAdmin unlisted this topic 3 years ago
This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.
A moderator has unlisted this topic. It is not visible on the topic listing but you can still reply and make edits.
AboutFAQBlogContact us
Copyright © 2024 itch corp · Directory · Terms · Privacy · Cookies