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itch.io Community » itch.io » Questions & Support

Order not received

A topic by Richard Oz created Jan 24, 2021 Views: 269 Replies: 6
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Richard Oz3 years ago

Hi, I made a purchase, the money was taken but I have not received any order, I wrote to the support by email but they do not reply, 48 hours have passed, what can I do?

the paypal transaction tells me that the money was sent to the software developer's email, but I made the purchase normally via itch.io

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No Time To PlayModerator3 years ago(+1)

Could you please wait for another day? It was the weekend, support may have taken a break. If it takes longer, reply here and I'll notify an admin.

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Richard Oz3 years ago

Hi, I haven't received any support yet

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No Time To PlayModerator3 years ago(+1)

All right. I pinged our admins.

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Richard Oz3 years ago

Thanks

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lyn-marie charlene excelsiaAdmin3 years ago (1 edit) (+1)

we should have resolved the problem now. please check for a reply from itch support. thanks for your patience.

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Richard Oz3 years ago

all solved thanks a lot!

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lyn-marie charlene excelsiaAdmin unlisted this topic 3 years ago
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